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Legal

Terms of Service

Effective date: June 26, 2026
Last updated: June 27, 2026

These Terms of Service (“Terms”) govern your access to and use of the Syntheo website, application, and related services (collectively, the “Service”), provided by Syntheo Software LLC (“Syntheo,” “we,” “us,” or “our”).

By accessing or using the Service, you agree to be bound by these Terms and by our Privacy Policy, which is incorporated by reference. If you do not agree to these Terms, do not use the Service.

1. Eligibility

You may use the Service only if you are at least 18 years old and capable of forming a binding contract. The Service is intended for business and professional use. If you use the Service on behalf of a company or other organization, you represent that you are authorized to bind that organization to these Terms, and “you” refers to that organization.

2. The Service

Syntheo is a brand and competitor monitoring tool. You select the brands, competitors, and keywords you want to follow, and the Service retrieves publicly available information that matches your selections (such as public social media posts, mentions, news, and advertisements published in public advertising transparency libraries) and organizes it into dashboards, reports, summaries, and alerts.

The Service may include web applications, integrations with third-party messaging and collaboration tools, and AI-assisted features that summarize and analyze the information surfaced. We may update, improve, add, or remove features from time to time.

3. Accounts and Security

To use the Service, you must create an account. You agree to:

  • Provide accurate, current, and complete information, and keep it up to date
  • Keep your login credentials confidential
  • Notify us promptly of any unauthorized access to or use of your account
  • Accept responsibility for all activity that occurs under your account

Each account is intended for use by a single organization. You may not share, resell, or transfer your account, or use multiple accounts to circumvent plan limits. We may suspend or terminate accounts that we reasonably believe violate these Terms.

4. Subscriptions, Fees, and Billing

The Service is offered on paid subscription plans, with a free trial as described in Section 5. The plans, features, and prices available to you are shown at checkout and on our pricing page.

  • Payment processor / merchant of record. Payments are processed by our third-party payment provider, which acts as the merchant of record for your subscription. By subscribing, you authorize that provider to charge your selected payment method for the applicable fees, plus any applicable taxes. You represent that you are authorized to use the payment method you provide.
  • Automatic renewal. Unless otherwise stated, subscriptions automatically renew at the end of each billing period (monthly or annual, as selected) at the then-current price, until you cancel. By subscribing, you authorize these recurring charges.
  • Price changes. We may change fees with reasonable advance notice. Changes apply from the next billing period after they take effect. Your continued use of the paid Service after a change constitutes acceptance of the new fees.
  • Taxes. Fees are exclusive of taxes unless stated otherwise; you are responsible for applicable taxes, which our payment provider may collect on our behalf.

5. Free Trial

We may offer a free trial that does not require a payment method to begin. To continue using the Service after the trial ends, you must add a valid payment method and select a plan; if you do not, your trial access will simply end and you will not be charged. The specific terms of any trial will be presented at sign-up. Free trials are intended for users who have not previously held a paid subscription or trial.

6. Cancellation and Refunds

You may cancel your subscription at any time from your account settings or by contacting us at support@trysyntheo.com. Cancellation takes effect at the end of your current billing period, and you will retain access until then. You will not be charged for subsequent periods after cancellation.

Except where required by law or expressly stated otherwise, fees already paid are non-refundable. If you are a consumer in the European Economic Area or United Kingdom, you may have statutory cancellation rights; note that where you ask us to begin providing the Service during any applicable cancellation period, you may lose the right to cancel once the Service has been fully provided. Refund and billing requests may be handled through our payment provider in its capacity as merchant of record.

7. Acceptable Use

You agree to use the Service lawfully and in compliance with these Terms. You may not:

  • Use the Service in violation of any applicable law or regulation, including data protection, privacy, anti-spam, or consumer protection laws
  • Use the Service or any information obtained through it to harass, stalk, surveil, threaten, or harm any individual
  • Use information obtained through the Service in a way that infringes, misappropriates, or violates any third party’s intellectual property, privacy, or publicity rights
  • Attempt to access non-public information, accounts, or systems, or circumvent any technical or access-control measure of any third-party platform
  • Resell, redistribute, or sublicense data or outputs from the Service in violation of these Terms or the terms of the original source
  • Scrape, crawl, or use automated means to access the Service itself in a way that burdens or interferes with its normal operation
  • Attempt to gain unauthorized access to, probe, or test the security of the Service or related systems
  • Reverse engineer, decompile, or disassemble any part of the Service, except where permitted by law
  • Use the Service to build or improve a competing product
  • Introduce malware, or interfere with or disrupt the integrity or performance of the Service

You are responsible for ensuring that your use of the Service and of any information you obtain through it complies with applicable law and with the terms of any third-party platform you monitor. We may investigate suspected violations and suspend or terminate access in response.

8. Your Configuration and Content

You retain ownership of the brands, competitors, keywords, website details, and other information you submit to configure the Service (“Your Content”). You grant us a limited, worldwide, non-exclusive, royalty-free license to use, process, and store Your Content solely to operate, provide, secure, and improve the Service, and to comply with legal obligations.

We do not use Your Content to train our own AI models. You represent that you have the rights necessary to submit Your Content and that doing so does not violate these Terms or any third party’s rights.

9. Monitoring Data and Outputs

The Service retrieves and organizes publicly available information and presents dashboards, reports, summaries, and alerts (“Outputs”). You may use the Outputs for your internal, lawful business purposes.

You acknowledge that:

  • The information is drawn from public sources and third-party platforms that we do not control. We do not guarantee its accuracy, completeness, timeliness, or continued availability, and platform changes may affect what the Service can retrieve.
  • Outputs, including AI-generated summaries and scores, are provided for informational purposes only, may contain inaccuracies, and do not constitute legal, financial, marketing, or other professional advice. You are responsible for verifying information before relying on it.
  • You are solely responsible for how you use the Outputs, including ensuring your use complies with applicable law.

10. AI and Automated Processing

The Service uses automated systems and AI models, including models provided by third-party AI providers, to summarize, score, and analyze the information it retrieves. We use these systems only to provide and improve the Service, and we do not authorize these providers to use Your Content to train their generalized models, to the extent we control that processing. AI outputs are probabilistic and may be inaccurate; see Section 9.

11. Third-Party Services and Integrations

The Service interoperates with third-party services, such as payment processing, hosting and infrastructure, AI providers, data providers, and any messaging or collaboration tools you choose to connect. Your use of those services is governed by their own terms and privacy policies, and we are not responsible for their acts or omissions. We may change or discontinue any integration at any time, and the availability of any monitored platform’s data is outside our control.

12. Intellectual Property

The Service (including its software, interfaces, design, and content other than Your Content and the Outputs) is owned by Syntheo and its licensors and is protected by intellectual property laws. We grant you a limited, non-exclusive, non-transferable, revocable license to access and use the Service for your internal business purposes. You may not copy, modify, distribute, sell, lease, or create derivative works from the Service except as expressly permitted.

If you submit ideas or suggestions about the Service (“Feedback”), you grant us a perpetual, irrevocable, worldwide, royalty-free license to use that Feedback without restriction or compensation.

13. Service Availability and Modifications

We aim to keep the Service available and reliable, but we do not guarantee that it will be uninterrupted, error-free, or secure. We may perform maintenance, modify or discontinue parts of the Service, and impose or adjust usage or rate limits. Where reasonably practicable, we will provide notice of material changes.

14. Disclaimer of Warranties

TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, THE SERVICE AND ALL OUTPUTS ARE PROVIDED “AS IS” AND “AS AVAILABLE,” WITHOUT WARRANTY OF ANY KIND, WHETHER EXPRESS, IMPLIED, OR STATUTORY, INCLUDING ANY IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, AND NON-INFRINGEMENT. WE DO NOT WARRANT THAT THE SERVICE WILL MEET YOUR REQUIREMENTS OR BE UNINTERRUPTED, SECURE, OR ERROR-FREE, OR THAT ANY INFORMATION OR OUTPUT WILL BE ACCURATE, COMPLETE, TIMELY, OR RELIABLE.

15. Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW:

  • SYNTHEO WILL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, EXEMPLARY, OR PUNITIVE DAMAGES, OR FOR ANY LOSS OF PROFITS, REVENUE, DATA, GOODWILL, OR BUSINESS, ARISING OUT OF OR RELATED TO YOUR USE OF OR INABILITY TO USE THE SERVICE.
  • OUR TOTAL AGGREGATE LIABILITY FOR ALL CLAIMS RELATING TO THE SERVICE WILL NOT EXCEED THE GREATER OF (I) THE AMOUNTS YOU PAID US FOR THE SERVICE IN THE TWELVE (12) MONTHS BEFORE THE EVENT GIVING RISE TO THE CLAIM, OR (II) ONE HUNDRED U.S. DOLLARS (US $100).

Some jurisdictions do not allow certain limitations of liability or exclusions of warranties. In those jurisdictions, our liability is limited to the maximum extent permitted by law, and some of the above may not apply to you.

16. Indemnification

You agree to indemnify, defend, and hold harmless Syntheo and its officers, employees, and agents from any claims, liabilities, damages, losses, and expenses (including reasonable legal fees) arising out of or related to: your use of the Service or the Outputs; Your Content; your violation of these Terms; or your violation of any law or any third party’s rights.

17. Termination

You may stop using the Service and cancel your account at any time. We may suspend or terminate your access if we reasonably believe you have violated these Terms or to protect the Service or other users. Provisions that by their nature should survive termination (including Sections 8, 9, 12, 14, 15, 16, 18, and 19) will survive.

18. Governing Law and Dispute Resolution

These Terms are governed by the laws of the State of Wyoming, U.S.A., without regard to its conflict-of-laws principles. You and Syntheo agree to the exclusive jurisdiction of the state and federal courts located in Wyoming for any dispute arising out of or relating to these Terms or the Service, and waive any objection to venue there.

To the extent permitted by law, any claim must be brought in your individual capacity and not as part of any class, collective, or representative action, and each party waives any right to a jury trial. Nothing in these Terms limits any non-waivable rights or mandatory consumer protections available to you under the laws of your jurisdiction.

19. International Users

The Service is operated from the United States. If you access it from elsewhere, you do so at your own initiative and are responsible for compliance with local law. For users in the EEA, the UK, and other regions with data protection laws, our processing of personal data is described in our Privacy Policy, and mandatory local consumer protections may apply in addition to these Terms.

20. Copyright Complaints

We respect intellectual property rights. If you believe content made available through the Service infringes your copyright, contact us at support@trysyntheo.com with details of the work, the material at issue, and your contact information. We may remove infringing material and terminate, in appropriate cases, accounts of repeat infringers.

21. Changes to These Terms

We may update these Terms from time to time. If we make material changes, we will post the updated Terms with a new “Last updated” date and may provide additional notice by email or through the Service. Your continued use of the Service after the changes take effect constitutes your acceptance of the revised Terms.

22. Miscellaneous

If any provision of these Terms is held invalid or unenforceable, the remaining provisions remain in effect. You may not assign these Terms without our prior written consent; we may assign them without restriction. These Terms are the entire agreement between you and Syntheo regarding the Service and supersede prior agreements on the subject. Our failure to enforce any provision is not a waiver of it.

23. Contact

Questions about these Terms can be sent to:

Email: support@trysyntheo.com
Syntheo Software LLC

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