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Step-by-step guides for setting up Syntheo, tracking competitors, and routing alerts to Slack, Telegram, or a webhook. Can't find it? Talk to support.
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The articles below are the proposed starter guides for each topic. We're publishing them as we write.
Getting started
New to Syntheo? Start here to go from signup to your first tracked competitor.
- What Syntheo does and how it works
- Creating your account and starting your trial
- The onboarding flow: website, competitors, and keywords
- Understanding your first backfill (what to expect on day one)
- A tour of the four tabs: Organic Mentions, Ad Library, Saved, and Alerts
Adding competitors & keywords
Set up what Syntheo watches and tune it for signal over noise.
- Adding and editing competitor brands
- Choosing keywords that surface the right mentions
- How many competitors your plan includes
- Choosing which platforms to track
- Tips for reducing noise in your results
Mentions
Find, filter, and act on organic mentions across platforms.
- How organic mention tracking works and which platforms are covered
- Filtering mentions by keyword, brand name, and platform
- How mentions are ranked by priority and buying-intent
- How mentions update (continuously)
- Acting on a mention: from thread to reply
Ad Library
Pull competitor ads and spot what's working.
- How the Ad Library works (Meta Ad Library, Google Ads, LinkedIn Ads, and TikTok Ads)
- Filtering by brand name, location, asset type, and activity
- Finding long-running ads and why they matter
- How ad-library data updates (continuously)
- Tracking ad KPIs in the Insights dashboard (active creatives, longest-running ads)
Alerts (Slack, Telegram & webhook)
Route the moves worth acting on to your team's tools.
- Connecting Slack to Syntheo
- Connecting Telegram to Syntheo
- Sending alerts to a webhook (per-object JSON payloads)
- Configuring what triggers an alert
- Managing alert frequency and reducing noise
- Disconnecting an integration (Microsoft Teams is planned)
Billing & trial
Manage your trial, plan, and payments.
- How the 7-day free trial works (cancel anytime)
- Plans and what's included: Basic and Premium
- Switching between monthly and annual billing
- Updating your payment method (billing is handled by Paddle)
- Canceling your trial or subscription
- Finding your invoices and receipts
Account
Manage your profile, workspace, and data.
- Updating your profile and login details
- Managing your tracked website and competitor set
- Saved workspace: organizing the mentions and ads you keep
- Exporting or requesting your data
- Closing your account and deleting your data
Still need help?
Can't find what you're looking for?
Reach out and we'll point you in the right direction, or fix it.
Ready to start tracking competitors?
Book a demo and we'll set you up against your own competitive set. Cancel anytime.